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| Satisfaction Guarantee, Payment
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Satisfaction Guarantee
Rose Tree guarantees all of our merchandise 100% that is purchased directly from our factory and retail store. If you bought an item from any other retailer and find something wrong with it, please take the item and your receipt back to the original retailer so they can correct your purchase.
If for any reason you are not satisfied with your product, you may return it within 30 days of arrival, LESS THE SHIPPING CHARGE. This is for current collection full price items at MSRP pricing only. This excludes cut fabric, trim and clearance items which are all final sales.
Cut fabric yardage and trims have a no return, no exchange, all sales are final policy. Fabric will be sent FOLDED in a box, not rolled on a bolt. This is the only way we will ship fabric.
All Clearance sales are FINAL SALES and there will be NO REFUND OR EXCHANGE. This policy is posted in many places on the Rose Tree website so customers do not miss the important reading. Its posted on the satisfaction page, main clearance page as well as in each clearance collection page.
All returned items must be in their original condition and packaging.
Payment & Shipping Costs
We accept Visa, Master Card and Discover.
A $6.00 handling fee is added to the shipping charge for all orders.The shipping charge is 8% of the total.
Rose Tree ships by UPS Ground and FED EX Ground 1-6 business days. They do not deliver to a P.O. Box, you must have a physical address for delivery and the package needs to be signed for.
Shipping rates from the website are for a 48 state delivery. Alaska, Hawaii and Canada will be extra. Please contact Rose Tree before you place an order if you want to ship to these locations. |
Delivery
Please remember that your product is shipped factory direct from Rose Tree, due to high demand for our products, backorders and temporary out-of-stock items can occur.
Normal shipping is 7-10 days from order date. Backorder items will take 6-8 weeks to manufacture.
ROSE TREE and PRICE MATCHINGROSE TREE is a manufacturer to large retailers around the world. ROSE TREE DOES NOT PRICE MATCH a RETAILER'S PRICE or SALE PRICE since this would hinder our wholesale relationship with the retailer. The Rose Tree retail store in Dallas, along with the Rose Tree website and Home Elements Outlet at the Rose Tree factory DO NOT PRICE MATCH between our own stores or website as well. Special sales are made in each specific location to promote an item either locally or nation wide once its discontinued or clearanced.
Ordering Online from Rose Tree
Please create a user ID and password and you can shop easily from our website.
Once you place an order, you will receive a order confirmation by email. Our website only takes orders, it DOES NOT automatically charge the order to your credit card once the order has been placed. We manually have to check stock to see all the items you want are in stock, on backorder or have to be manufactured.
We do not charge you for back-order items until we are ready to ship the item. You will be contacted by phone or email if you have a back-order item.
We will email the tracking information # from Fed-Ex or UPS and contact information so you can track your purchase on its way to you.
If you have any questions, please do not hesitate to call or email, we are happy to help!
(214)637-0010 Monday thru Friday(CST)
BEDDING CARE and INFORMATION
Care instuctions should be followed to properly care for your Rose Tree items, when in doubt always have it dry cleaned. This ensures the item will be properly cared for by a professional dry cleaner you know & trust who specializes in bedding and table linens should always be used.The dry cleaning process is a delicate process for these special items to make them last. You should never sign a waiver releasing a dry cleaner from responsibility for their servicce. If the item comes back damaged or in "bad shape" and you didnt take it to them in that condition, they are accountable for it. Some of our cotton comforters and items do have care instuction labels that do allow washing, but also have a sub-tag for best results have the item dry cleaned just below. A comforter or any Rose Tree item should never be mashed into an "at home" washing machine.These machines are not large enough to hold a comforter, a professional commercial size 70lb capacity washing machine and dryer should be used which are usually at a washteria, laundry-mat, or dry cleaners. These large machines allow a comforter to move freely around while being washed and partially dried. A delicate cold water washing cycle should always be used and the lowest temperature setting on a dryer. An item should not be completely dried.They should be "damp" and left to air dry to be completed. Over drying or high temperatures will cause shinkage of fabric or damage to the items. Gentle detergents should also be used to ensure the fabric protection of the item, harsh abrasive detergents can cause damage by destroying the fabric protection of the fabric. Fabric protection is a special coating to all fabrics that have a printed pattern, usually on cotton so that the ink will not wash away. Once the fabric protection coating is hurt the pattern will start to fade away or colors will bleed and you will be left with the base fabric only. Rose Tree comforters have 30 quilted circles to hold the resin treated poly batting inside the comforter in place to keep it secure. Poly batting will deteriorate of a period of time from being used, the thin coating of resin breaks down that holds the soft cotton-ball like material together in a single sheet. Folding,mashing,squashing,laying on,washing, drying and the environment of hot or cold can cause the resin to become brittle and break away from the quilted circles of the comforter that keep it in place. The average life expectency of a comforter is about 3 years depending upon how it was cared for and used (each item will vary in how long it will last depending upon use). When an item has been used or is worn out it is generally best to "spot" clean the fabric so you can keep using it. Many Rose Tree customers have owned their items for nearly a decade but this is due to the high quality of the fabric,how the item was put together and cared for by the customer. Our best "tip" to ensure the batting lasts during dry cleaning and washing is to secure it in many spots with stainless steel pins that will not rust/bleed or tear the fabric so that the poly batting around the edges stays in place and does not "bunch up". This happens to resin treated batting in comforters and is to be expected. Depending upon the age of the item it can be very slight or extreme if the batting has broken from use. Usually you can feel or see a "sag" in the fabric by using your hands where the batting might have become broken or is in a large sectioned piece. Special attention to pin the batting in this area would be needed to ensure the item gets thru the dry cleaning or washing process and still looks like new when its done. Every item needs maintainence and care to help make it last beyond the time it should have been replaced.
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